As soon as your order is validated, we send you an automatic confirmation email that summarizes the information of your order to the email address provided during your order. If you have not received it after a few minutes, we invite you to check your spam first. If you do not find it in your spam either, then make sure you have validated your shopping cart and once you have entered your bank details, make sure you transmit the security information requested by your bank. If this still doesn't work, we invite you to try it from another support and change browsers like Google Chrome. However, in the event that the problem persists, please do not hesitate to contact our customer service by sending them screenshots if possible and indicating what type of error message is displayed. Also remember to specify the support and browser used. The more details you provide, the sooner our team can find a solution to your concern. If you have placed an order from your FaceBook account, remember to check the email address attached to your Facebook account, because it is to this address that we communicate. Similarly, the name used on your Facebook account will be indicated on your tickets, so be sure to check your personal information before validating your order. If you wish to make any changes, please contact our customer service as soon as possible.